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Frequently Asked Questions (F.A.Q)

 

1. What is Real Collectibles?
Real Collectibles is a premier toy and collectibles store operating in the UK, France, and the USA. We specialize in offering a wide range of items, including mystery and monthly boxes featuring exclusive collaborations with major worldwide wrestling promotions, such as WWE Legends, TNA, AEW Talent and many more including UK promotions TNT Extreme Wrestling and PROGRESS Wrestling. 

2. How can I place an order?
Visit our website at www.realcollectibles.co.uk to explore our collection. You can also reach out to us on social media at @RealRasslinUK for personalized requests. We also provide an on-demand ordering service to make your import experience hassle-free.

3. What shipping options do you offer?
We partner with reputable couriers such as Royal Mail, Evri, FedEx, and more to ensure reliable and prompt deliveries. Our commitment to the environment is reflected in our packaging, which utilizes recyclable materials to maintain high standards while minimizing our environmental impact.

4. What is a pre-order, and how does it work?
Pre-orders allow you to reserve items before their official release. Please note that release dates are subject to change, even on the day of release, as we source these items in larger quantities from suppliers. In the rare event of any issues, our Double Money Guarantee ensures you receive double the value in credit if the item doesn't arrive or sufficient stock is unavailable to fulfill your order.

5. What happens if something goes wrong with my order?
We stand by our commitment to customer satisfaction. In the event of any issues, we offer a no-hassle refund guarantee, provided the terms are met. Our customer support team is here to assist you and ensure that your experience with Real Collectibles is a positive one.

6. Do you offer any guarantees on item condition?
Yes, for eligible items, we provide a Mint-on-Card (MOC) guarantee. This guarantee ensures a full refund as credit if your item arrives damaged. The MOC Guarantee will be clearly explained on applicable items, and if not visible, it means the guarantee does not apply.

7. How do you handle international orders?
Real Collectibles operates in the UK, France, and the USA. We offer a hassle-free import solution and work with reliable couriers to ensure your order reaches you securely and on time.

8. Can I request specific items?
Absolutely! Reach out to us on social media or directly through our website. We can order items on demand for our customers to provide a personalized and seamless shopping experience.

Connect with Us:

Website: www.realcollectibles.co.uk

Social Media: @RealRasslinUK

Note: Please refer to specific product listings for detailed information on guarantees and terms.

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